Learn the secret to successful extras claims

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Here’s the situation, you’re trying to claim an extras service but:

  • the provider doesn’t have a HICAPS machine
  • you don’t have your card with you
  • your claim doesn’t go through


The solution? Get a receipt with the following details on it:

  • Patient’s name
  • Provider’s name and number
  • Date of service
  • Service provided
  • Amount paid


Important: We can’t pay your claim without the above information on it. Some providers might just give you a receipt with the price on it and their business name. If this happens to you, just ask for a full receipt with all the details we need.

Once you have the receipt with all those details, send your claim to us via our appOnline Member Services, by email (along with a claim form) or by post (to Peoplecare, Locked Bag 33, Wollongong NSW 2500).


Bonus photo tip: 

Turn off the flash if using your phone to take a photo of your receipt


Bonus tricky claims tip:

There are two types of claims that need a little more info and a short form completed for us to pay your benefits. They are orthodontics and health management benefits. Click those links for more info.