Love celebrating success

mmmwah! hearts


< back


IPSOS back-to-back-to-back

Bring that bacon home! Peoplecare topped all Australian open health funds in the prestigious IPSOS customer satisfaction rating for the third consecutive time. It's tough thinking of new ways to celebrate. Dabbing? Nope. But a dab-to-robot-dance while hula hooping? Oh yes! Fetch the ceremonial hoops! (Source: IPSOS 2017 Net Supporter Score)

Aon Employer of Choice

Peoplecare is the first ever health fund to be recognised as an employer of choice, ranked as one of the 16 leading Australian and New Zealand organisations in the Aon Best Employer list for 2017. Yabadabadoo!  Read the full story here.



IMB Bank Illawarra Business Awards

Peoplecare were finalists in the 3 categories we entered in at the 2016 IMB Bank Illawarra Business Awards – Excellence in Business, Excellence in Business Ethics and Employer of Choice.  Not only were we finalists, but we won all 3 categories and to boot, we also won the 2016 IMB Bank Illawarra Business of the Year – woohoo! This made us finalists in the NSW Business Chamber of the Year Awards!

IMB Bank Illawarra Business Awards 2016

Member Satisfaction Survey

A staggering 97% of the 2,788 members who took part in the 2016 Member Satisfaction Survey told us they’re satisfied with the service from Peoplecare… WOW!  How awesome are we?

IPSOS?  Again!?

Yep, that’s right, we received strong independent ranking from the bi-annual survey, being awarded #1 open health fund for Net Promoter Score (NPS) for the second consecutive time!

CHOICE Recommended you say?

For the 10th time running, Peoplecare were named by CHOICE as having 3 products listed in their health insurance evaluation best value products of 2016!  They are Basic Hospital, Premium Hospital – nil excess & Basic Extras.



Officially the best in the IPSOS survey!

Peoplecare received the highest score of all health funds across the country in the IPSOS Healthcare and Insurance Australia 2015 Report. Peoplecare was awarded the top Net Promoter Score (NPS) with a score of 84 – almost double the industry average of 43. NPS is universally accepted as the most common measure of customer satisfaction and loyalty between a business and its customers. 

Finalists at the Australian HR Awards

Peoplecare was a national finalist for Best Workplace Flexibility Program Award and Employer of Choice (Public Sector and Not-for-Profit) Award at the Australian HR Awards. 

Member Satisfaction Survey

94.9% of the 1,134 members who participated in the 2015 Member Satisfaction Survey indicated they were satisfied with Peoplecare. 



Peoplecare named Smart Investor's #1 open health fund in Australia

The Australian Financial Review’s Smart Investor December 2014 magazine’s “Australia’s ten best private health funds” article names Peoplecare as the #1 open health fund in Australia! We’re thrilled with the result. 

2014 Member Satisfaction Survey

Peoplecare have completed their annual Member Satisfaction Survey with more outstanding results. 95.5% of the 1,302 members who took part in the survey said that they’re happy with their cover and service from Peoplecare. 



CEO awarded the Member of the Order of Australia 

Our Peoplecare CEO, Michael Bassingthwaighte, has been awarded the Order of Australia Medal this 2013 Queen's Birthday Weekend for his “significant service to the private health insurance industry and the community of the Illawarra region”. Our Peoplecarers are super-excited that the rest of Australia has recognised what we already know! They couldn't have picked a more well-deserving person and we're so proud of Michael. Read the full article here.

Head of People & Culture named Australian Human Resources Manager of the Year

Peoplecare is excited to announce that their Head of People & Culture, Maree Morgan-Monk, has been recognised as Australia’s HR Manager of the Year for 2013. 

#1 again - IPSOS survey

In the 2013 IPSOS survey, Peoplecare once again demonstrated its high level of customer service by taking out the open health funds #1 rank not just for Customer Service, but also Call Centre Service, Online Member Engagement, and Net Promoter Score.



Choice Health Insurance Survey

Peoplecare products have been evaluated by independent parties and for more information about how we performed in the CHOICE 2011 Health Insurance survey, please visit

Peoplecare Rebrand Wins Global Award

Peoplecare’s recent rebrand has won a merit award in the prestigious 2011 REBRAND 100 Global Awards.

Launched in August last year and developed by leading branding agency Principals, our distinctive new look is fresh, cheeky and personal and stands apart from its competitors in the marketplace.

The REBRAND 100 Global Awards are the highest worldwide recognition a rebranding project can achieve. The Awards are judged by an esteemed panel of international business, marketing and design executives, with the ultimate goal of showcasing the most effective brand transformations to the world.

The 2011 Awards were open to any rebrand launched anywhere in the world between January 2008 and September 2010. The rebrand could have been an enterprise-wide initiative, a single component of a brand, or a brand extension. Global organisations, Fortune 50 corporations, small businesses, accomplished entrepreneurs, respected non-profit organisations, cities, and renowned universities from around the world are regularly represented amongst award winners.



Peoplecare scoops the pool in 2010 Illawarra Business Awards!

Illawarra Business Awards 2010We're thrilled to be multiple award-winners at the 2010 Illawarra Business Awards on 12 November.

  • Winner - Business of the Year 2010
  • Winner - Business Person of the Year (Michael Bassingthwaighte, Peoplecare CEO)
  • Winner - Professional & Commercial Services
  • Highly Commended - Customer Service
  • Finalist - Retail & Personal Services

A huge thanks to our heroes, our staff of Peoplecarers, who give everything they've got to make Peoplecare such a success!

Choice 2010 Health Insurance Survey

Peoplecare products have been evaluated by independent parties and for more information about how we performed in the CHOICE 2010 Health Insurance survey, please visit



Peoplecare achieves highest customer service rating in 2009 IPSOS Survey

A comprehensive industry survey of 5,555 health fund members conducted by IPSOS in 2009 highlighted Peoplecare’s performance with the highest customer service rating in the history of the survey. Peoplecare customer service ranking was way ahead of the other participating funds and IPSOS says “Peoplecare’s performance is truly exceptional… Peoplecare has set a record that will be hard to match, but shows what can be done.”

Peoplecare ranked in nation's top health funds

Peoplecare Health Insurance has been ranked as one of the best health funds in Australia by Australian Financial Review's Smart Investor Magazine in their annual health fund survey; firmly establishing that a smaller fund can out-perform some of the largest health funds in Australia.

AFR's Smart Investor featured Peoplecare as their lead story in the June 2009 article, which evaluated over 1,000 Australian health fund policies. The final installment of their 2009 private health insurance comparison was released in June 2009 and has placed Peoplecare as one of the top 7 health funds in the country!

With its products recommended in an incredible 12 different categories of the AFR report, Peoplecare was showcased as an example of a smaller health fund providing high value health cover to their members.

Peoplecare's CEO Michael Bassingthwaighte is proud and delighted with the recognition from AFR.

"We always strive to keep our products competitive and provide an exceptional value proposition for our members, but it's wonderful to have this independent recognition of the value of our health cover", said Michael. "This is solid proof that as a smaller, not-for-profit company we can be competitive at the national level, while remaining focused on our local community".

Peoplecare were also featured on the Today Show in May 2009, as one of the 3 best value health funds for family cover in Australia.



Peoplecare shines in 2008 Illawarra Business Awards

Peoplecare is proud of our recent success at the 2008 Illawarra Business Awards:

  • Winner - Business of the Year 2008
  • Winner - Retail and Personal Services
  • Finalist - Business Person of the Year (Michael Bassingthwaighte)
  • Finalist - Customer Service 

CEO recognised as 2008 Illawarra Boss of the Year

Peoplecare's CEO, Michael Bassingthwaighte, has been awarded the prestigious 2008 Illawarra Boss of the Year. Peoplecare staff celebrated with morning tea and their own presentation at Peoplecare headquarters.



Peoplecare recognised in 2007 Illawarra Business Awards 

Peoplecare is proud of our success at the 2007 Illawarra Business Awards:

  • Winner - Innovation Category
  • Finalist - Customer Service
  • Finalist - Business Person of the Year (Michael Bassingthwaighte)
  • Finalist - Health & Community Services