Membership

Learn how to manage your cover. Request a Peoplecare card, make payments, change your address, switch to emails and more. 

 

Direct debit is our default payment method, so most members will have their payments come out of their account automatically.

If you’d rather make a one-off credit card payment or pay in advance by card, you can do this on the  Peoplecare mobile app, or in Online Member Services.

  1. Open the app or Online Member Services
  2. Choose ‘Make a Payment’ from the main menu

You can also call us on 1800 808 690.

  1. Open the  Peoplecare mobile app, or Online Member Services.
  2. Click ‘Membership’ on the main menu
  3. Choose ‘Membership details’. This screen will show you your Paid To date.

You can also call us on 1800 808 690.

You can change or upgrade your cover any time you like, just call us on 1800 808 690. 

If you’re unsure what the right level of cover is for you, you can use our Help Me Choose tool on the website to compare our cover options, or you can call our health cover experts to discuss your cover options.  

If you’re upgrading your cover, you will have waiting periods for services you weren’t covered for before. 

  1. Open the Peoplecare mobile app
  2. Click ‘Membership’ on the main menu
  3. Click on ‘Payment details’ to change your direct debit details
  4. Click on ‘Benefit account’ to change the bank account that your benefits are paid into

You can also call us on 1800 808 690.

  1. Open the Peoplecare mobile app or Online Member Services
  2. Click ‘Membership’ on the main menu
  3. Choose ‘Request card’
  4. Follow the prompts and your new Peoplecare card will be sent to you

You can also call us on 1800 808 690.

  1. Open the Peoplecare mobile app or Online Member Services
  2. Click ‘Membership’ on the main menu
  3. Choose ‘Contact details’. This screen will show you your current address and allow you to change it.

You can also call us on 1800 808 690.

  1. Open the Peoplecare mobile app or Online Member Services
  2. Click ‘Membership’ on the main menu
  3. Choose ‘Contact details’. This screen will allow you to add an email address which will then become your default.

You can also call us on 1800 808 690 or email info@peoplecare.com.au.

In some other forms of insurance you might call this a PDS but in health insurance, cover description is the name. Find yours in the Peoplecare mobile app.

  1. Open the Peoplecare mobile app
  2. Click ‘Membership’ on the main menu
  3. Choose 'Membership details’
  4. Select ‘View cover description’

You can also call us on 1800 808 690 or email info@peoplecare.com.au.

On the Peoplecare mobile app:

  1. Open the Peoplecare mobile app
  2. Click ‘Settings’ on the main menu
  3. Choose ‘Forgot password’. This will send you an SMS to your mobile phone to reset your password.

If you have forgotten your password you can open the Peoplecare mobile app and click 'Forgotten password' on the log in screen, then follow the prompts to reset it.

In Online Member Services:

  1. Go to the log in screen
  2. Click 'Forgotten password?'
  3. Follow the prompts to reset your password

You can also call us on 1800 808 690.

On the Peoplecare mobile app:

  1. Open the Peoplecare mobile app
  2. Click ‘Settings’ on the main menu
  3. Choose ‘Change password’ and follow the prompts.

You can also call us on 1800 808 690.

In Online Member Services:

  1. Log in to Online Member Services
  2. From the side menu, click 'Change password'
  3. Follow the prompts to change your password
Read more