Member self-service

You won’t be able to access Online Member Services or use the app.

1. Visit our Online Member Services login page 
2. Click the Register button
3. Enter your Membership Details (member number, email, first name, last name and date of birth)
4. Click “Send Verification Code” button
5. Enter code you have received in the verification email.

If you cannot see the email, please make sure to check your Junk/Spam folder. The email address to look out for in your inbox is:  msonlineservicesteam@microsoftonline.com.

6. Create a new password for your individual account
7. Set up Multi Factor Authentication by adding in your phone number – this is so we can verify it is you
8. Choose how you would like to verify: SMS or Phone Call
9. If you have correctly re-registered you will be taken to your Peoplecare Member dashboard
10. If anybody 16 and over on your policy wishes to have an individual account, they will need to follow this same process, using a different password.

 Visit our Online Member Services log in page and click “Forgot my Password” and follow the steps to complete the process.

 

Pop Up Message and URL:

Once you arrive at our Online Member Services login page, a pop-up message will show up on your screen for all apple users. Please press continue.

Please note, you will see the link below in the address bar, this is correct and not a scam link:

https://lhmuidamb2c01.b2clogin.com/lhmuidamb2c01.onmicrosoft.com/b2c_1_ssr/oauth2/v2.0/authorize?redirect....

Incognito Mode:

If you are unable to log in or the webpage is not loading, try incognito mode.

Icognito mode is a browser feature that prevents browsing history, cookies, site data and form information from being saved on your device after the window closes.

Google Chrome:

1. Open Google Chrome
2. Press the 3 vertical dots in the top right corner
3. Select “new incognito window”
4. Enter https://oms.peoplecare.com.au/ into the address bar
5. Click Register
6. Complete re-registering process as outlined above

OR

Safari:

1. Open Safari
2. Select file
3. Click New Private Window
4. Enter https://oms.peoplecare.com.au/ into the address bar
5. Press Register
6. Complete re-registering process as outlined above

Other members on your policy won’t be able to log in to the app and OMS, and they won’t be eligible for a digital membership card. The main member will still have access to the app or OMS.   

No, dependants can’t make changes to the policy, they can only update their own details. Partners and spouses on the policy can make minor changes online. The primary member will get notified of any changes.  

Yes, so long as they have a login, other members on your policy can submit claims.   

Yes. However, members on the same policy who are over 16 can make these details private by calling customer service on 1800 808 690.  

Call us on 1800 808 690 and one of our customer service experts will guide you through the process.