Digital Membership Card

The digital card can be used by active financial members who have:

• Hospital and extras cover
• Extras cover only
• Hospital cover only (note these members are able to download the card, however a membership card isn't required when making hospital claims)

Members under the age of 16 years are not eligible for a digital card. 

Please ensure all members on the same policy have their own mobile number and/or email address linked to their membership. 

The digital membership card can be used to make extras claims with any eligible provider who utilise a HICAPS reader or equivalent. If you are unsure, ask the provider.

You can continue to use your physical card while you have the digital card on your device.

For Apple users, this information can be found on the back of your digital card which you can access by tapping the three dots on your screen.  

For Android users, this information can be found on the same screen as the digital membership card within the Peoplecare Health Insurance app, towards the bottom of the page.

Yes, your digital membership card will automatically update when you sign up for a new policy or make changes to your existing policy. 

When you sign up for a new health insurance policy or make changes to your current policy with Peoplecare, download the latest Peoplecare Health Insurance app and you’ll be able to access your digital card within 2 business days. Your digital card doesn’t have an expiry date.

If your physical card is lost or stolen, you can order a new card via the app or call us on 1800 808 690 and we’ll deactivate your membership card. Your new digital membership card automatically will update within 2 business days.

Apple
Your digital membership card on your iPhone or Apple Wallet is protected with Face ID or Touch ID and device passcode. Use Apple Find My (https://www.icloud.com/find) to mark your device as lost or remotely erase your device. Additionally, Apple users can sign into their iCloud account on the web. More information can be found at: https://support.apple.com/en-au/HT201472

Android
Your digital card on your Android is protected with your login details or device passcode.

After you tap and claim with your digital card, your device will receive a confirmation. The provider will also confirm whether the claim has gone through and provide a receipt.

There could be several reasons why your claim was not approved.

• Ensure that you are covered for the service you are claiming for within your policy.
• Ensure that your policy is financial and up to date. 
• Verify that your waiting periods have been completed.
• Make sure you haven't reached your annual limit. You can check your remaining limits in the Peoplecare Health Insurance app.

Your membership number can be accessed within the ‘Membership details’ section of the Peoplecare Health Insurance app.

Your digital membership card is secure. The pass is encrypted on your device with your passcode. Your membership number is encrypted when it is securely transmitted from your device to the reader. More information can be found at: https://support.apple.com/en-au/HT203027.

Add a payment card from your bank or card company to Apple Pay using the Wallet app. You can then make any gap payments using Apple Pay. More information can be found at: https://support.apple.com/en-au/HT201239

If you need more help setting up your device, refer above to our instructions for Android and Apple mobile devices.

If you’re having trouble accessing or finding your digital card, try reinstalling the Peoplecare Health Insurance app.

If you’re still experiencing issues, call us on 1800 808 690 or email info@peoplecare.com.au.