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Planning your next holiday? We’re here for you

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared.

Buying travel insurance for your trip can offer cover for minor things, like a delayed suitcase* or significant things, like an unexpected trip cancellation* or an overseas medical emergency.*

We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.​

Peoplecare members can enter their Member Number during check out to get a 25% discount. ^

​*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.


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father and son playing in the ocean

Plans

Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The below is only a summary. 

 

This Domestic plan offers cover for a single trip within Australia. It is designed to cover personal liability*, luggage*, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

 

This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, and unexpected trip cancellation.*

 

This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

This Multi-Trip Plan offers cover for multiple trips within a 12-month period. Each individual trip can be up to 15, 30 or 45 days in duration. For overseas trips, it offers all the benefits of the Comprehensive Plan; and for domestic trips, it offers all the benefits of the Domestic Plan. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

​*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.

Cover types

Depending on the plan you choose, Allianz Global Assistance will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you.

These are summaries only. *Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details. The Target Market Determination is available at allianzpartners.com.au/policies.

Single

Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.*

 

Duo

Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.*

 

Family

Covers you, your spouse or partner, and your dependents named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.*

 

Epidemics and pandemics

Always consult the smartraveller.gov.au website prior to any travel.

There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘reconsider your need to travel’ or ‘do not travel’ alert is in place), which can be found on Smartraveller; or which was published in a reliable mass media source. This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place.

In addition to visas, countries may require proof of COVID-19 test results; vaccination requirements; and compulsory travel insurance, with proof of adequate medical benefit cover. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding your international travel insurance policy due to international entry requirements, please contact us Allianz Global Assistance on 1300 320 633.

Before buying our travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s).

If during the period of your cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic (such as COVID-19), cover may be available under some sections of your policy. Consult your Product Disclosure Statement for details. Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT), Smartravellerwebsite, World Health Organisation(WHO), and Department of Home Affairs.​

Optional cover

For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans*. These are summaries only.

Snow Pack

Going to the snow? You may be eligible to add a Snow Pack that is designed to cover snow sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more.*

Cruise Pack

Going sea or ocean cruising? Add a Cruise Pack, which is designed to cover medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more.*

 

 

Adventure Pack

Doing adventure activities? You may be eligible to add an Adventure Pack to your plan that is designed to cover a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more.*

Increased Item Limits Cover

Taking higher-value items? To increase the item limit for higher-value items, add Increased Item Limits Cover to your plan, so your item may be covered for a higher value, should it be stolen, lost or damaged.*

 

​*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.

Why choose travel insurance through Allianz Global Assistance?

  • 24/7 emergency assistance - If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.​

 

  • Proud Allianz Global Assistance Partner - We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care.

 

  • Claims process - If something happens while you are travelling, you can make a claim with the online claims portal online claims portal. Claim online while you are still travelling or when you return.

Contact Us

Customer Support & 24/7 Policy Manager Portal orange smartphone icon

If you have any questions or need to make changes to your travel insurance policy, call or email us.

You can amend your policy before you travel for a range of adjustments, such as contact details, travel dates and destinations, by logging into the Policy Manager portal here (using your policy number, DOB and a six-digit code sent to your nominated mobile phone).

24/7 emergency assistance orange ambulance icon

Call emergency services immediately if your condition is life threatening. Call us as soon as you can on +61 7 3305 7499 (overseas) or 1800 010 075 (Australia). Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

Claims orange contact chat icon

To make a new claim or to check the status of an existing claim, head to the claims portal.

Got questions? orange question mark in a circle

Visit our FAQs to learn more.

^The discount applies to new policy purchases and is based on partner premium rates (including optional covers). It applies automatically upon successful input of the membership number and applies to any changes, upgrades or amendments made to the policy prior to commencement of the journey. The discount may apply to changes made after commencement of the journey, contact Allianz Global Assistance to find out more. Not to be used in conjunction with any other offer.

Peoplecare Health Limited ABN 95 087 648 753 AR 269520 (Peoplecare) arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, exclusions, limits and applicable sub-limits apply. Peoplecare, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at allianzpartners.com.au/policies/. Peoplecare and AGA receive a commission which is a percentage of the premium you pay for a policy - ask us for further details prior to purchasing.