What are hearing aids?

Hearing aids are devices that allow people with poor hearing to hear better. The device contains a microphone, amplifier, speaker and battery which helps to increase the loudness of sound. The microphone receives sound waves and turns them into electrical signals, which increases their power before sending them to your ear through a speaker.

Source: HealthDirect

How can I get hearing aids? 

Audiologists can evaluate and diagnose hearing loss and balance disorders. They treat all patients from children to adults and can prescribe or fit hearing aids for the hearing impaired. 

An individual may contact an audiologist directly or obtain a referral from a GP.

Source: Health NSW 

What Benefits does Peoplecare provide for hearing aids? 

You can claim hearing aids under our Premium and High Extras covers. 

This benefit is paid from the Hearing Aids limit

Level of cover 

Hearing Aids benefit 

Limit per person 

Premium Extras 

80% 

$1,500 every 5 years 

High Extras 

70% 

$1,000 every 5 years 

Mid Extras 

N/A 

N/A 

Simple Extras 

N/A 

N/A 

 

Closed extras covers* 

Hearing Aids benefit 

Limit per person 

Comprehensive Extras 

80% 

$1,500 every 5 years 

Value Extras 

N/A 

N/A 

Standard Extras 

N/A 

N/A 

* These covers are closed but members with these covers can stay on them and use their benefits. 

How the benefits work 

  • 24-month waiting period applies and limits are reset every 5 rolling years 
  • Limits will be reset 5 years from the date of the past claim 
  • Hearing aids that are purchased online need a supporting document advising that they were prescribed and fitted by an audiologist/audiometrist. 

How to claim 

  • This benefit can only be claimed manually.  
  • Receipt needs to include: the name of the patient, service details, date of service, cost of appliance and full provider details

What is covered 

What is not covered 
  • Hearing Aids 
  • Repairs 
  • Hearing aids purchased online 
  • Hearing tests (paid out of health management benefits) 
  • Members can receive a subsidy from the Government for hearing aids, and claim the difference through Peoplecare

 
  • Batteries 
  • Maintenance plans 
  • FM system devices 

Find an extras provider 

Why can’t I swipe my card for these type of claims? 

There are a variety of reasons: 

  • Some providers aren’t connected to HICAPS, our swipe claiming provider. 
  • We need to assess this claim manually. 

Not to worry! Simply take a photo of your receipt and send them to us using our app or Online Member Services. 

Alternatively, you can email or post us a claim form.

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